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FAQ

Wellbeing Quotient WQ™

How can I save my WQ results?

Don’t worry! Your results are automatically saved in our database and updated in our app.

How can I access my WQ results?

You’ll find your results pop up on your profile on Holisticly as well as the WQ website.

How was the WQ created?

The WQ scoring system is modeled after the intelligence quotient (IQ) and emotional quotient (EQ) score systems. However, SolaVieve introduces an additional quotient: this one measures an individual’s health from a holistic and comprehensive standpoint. Each determinant (social, mental, physical, spiritual, environmental, and economic) has a score between 0 and 100 points and generates a wellbeing score between 0 and 160 points. Different questions are weighted differently on the specific determinant score, depending on research and data analysis.

What do the WQ results tell me about my health?

The WQ results can be seen as a useful health tracking tool, which allows you to monitor your health and observe how different holistic determinants improve as you go through your health journey. 

What is the WQ?

Wellbeing Quotient WQ™ is a progressive and scientifically formulated assessment that measures a person’s health status from a whole-person perspective. 

Virtual Coach Sessions

How many virtual coach sessions can I benefit from for free before I am required to subscribe?

For the time being, you can benefit from all of the virtual coach sessions for free.

How long does each session with Holi last?

Each session with Holi lasts approximately 40-45 minutes, and it is divided into 4 to 5 modules, with 10 minutes duration each.

Who is Holi?

Holi is SolaVieve’s virtual coach, who aims to guide and empower users by offering them personalized advice and empowering them to live healthy and well, by guiding you through a 24-session journey, through the six dimensions of health. Holi is based on scientific and evidence-based content, created by our team of researchers, and reviewed by specialists.

Practitioners

Can a practitioner give me a medical prescription?

Our set of experts are focused on preventive health & integrative solutions which do not consider medical prescriptions.

What do your practitioners specialize in?

We offer an extensive range of practitioners, who are licensed and trained in preventive health. Here are the six dimensions of holistic health covered by our practitioners:

  • Mental
  • Physical
  • Spiritual
  • Social
  • Environmental
  • Economic 

Are Holistcly providers licensed?

Of course! All of our practitioners are licensed.

I can’t find my upcoming session. What should I do?

Go to your profile, scroll down to the bottom of the page, and there you’ll find all your upcoming sessions. If you booked a session and it does not appear on the upcoming session page, please contact us with the information from your confirmation email.

How can I cancel or reschedule an appointment with a practitioner?

You can cancel an appointment in your profile, upcoming sessions, at least 24 hours before the meeting. If you cancel after the timeframe, the charge will be processed.

How can I book an online consultation?

Once you have clicked your practitioner’s icon, you can easily choose the duration of the meeting, a time and a date, and the medium you would like to use (video or phone) at your convenience.

How can I access the list of all the practitioners available?

You will be able to see the list of practitioners who are available to help you with a specific area of improvement by: clicking on the name of the session you are interested in from the menu (e.g., “getting better sleep”). Clicking on “book a practitioner,” and then “view practitioner.”

Account settings

Subscription & Billing

Why does Stripe save my credit card details when I book an appointment with a practitioner?

Stripe keeps your information until the appointment begins, which is when your card is charged. Your card information is deleted when the invoice is created. You will receive an email containing the invoice and a confirmation that your information has been deleted from our system. You will receive this email at the latest 10 days after the appointment.

Does Holisticly offer refunds?

Refunds may only be offered under certain circumstances when verified by the SolaVieve team. If you have doubts about the services you received, please do not hesitate to contact us.

Which payment options do you accept?

The payment process is currently supported by Stripe. Click here to find more info.

How do I cancel my subscription?

To cancel your Holisticly subscription, please use the unsubscribe option in the payment settings menu.

Can I redeem a promo code to use the app?

We are not offering that option at the moment, but stay tuned for promo code offerings in the future.

Can I freeze my subscription?

Currently, we do not offer that option. However, you can stop the auto-renew option whenever it is most convenient for you. Use the unsubscribe option in the payment settings menu. You can subscribe again whenever it is suitable for you.

I purchased a subscription but I can’t see the details in the app settings. What happens now?

You might have purchased the subscription with a different email. Try logging in with another email. If you still cannot find the subscription, please contact us.