These terms and conditions apply to all services that we provide to you through our Health App (“App“) or through the website (“Website”) with the URL holisticly.io. Both the App and Website are referred to as “Platforms”.
When using the Platforms you can encounter Holisticly Private Service (“Virtual coaching“), referred to as “Services”.
These Terms and Conditions are entered into by and between you as a user (referred to as “User”, “you” or “your”) and SolaVieve Technologies GmbH, a limited liability company registered in Germany (referred to as “holisticly”, “we”, “us” or “our”). These replace any Terms and Conditions of services that you may have previously agreed with Holisticly in connection with the Platforms.
We use your data in accordance with our Data Protection Declaration & Cookies Policy. Please take the time to read it as it contains important details about how we secure and process your data.
If you have any questions or suggestions, or if you need to communicate with us, don’t hesitate to send an email to email@example.com.
About us and our services
We provide information services through our digital healthcare tools such as various virtual coaching sessions provided in our menu of services (“Virtual Coaching”). More information can be found on our platforms.
By using our Platforms, you confirm that you are of legal age in your country, that you have full power, capacity and authority to agree to the Terms and Conditions, that have not been previously suspended or removed from using the Platform, and that the information you submit to us is true, accurate and complete.
In order to use our services there is no need to create a user account.
To use our free service you will need to sign up for the newsletter, from which you can unsubscribe at any time, and for that you will need to insert your email.
You are responsible for all content you provide to us in any manner, and you represent and warrant you have all the rights necessary to do so, in the manner in which you contribute it. You must keep your information accurate and current. You are responsible for all your activity in connection with the services we provide.
The agreement of our services is between you and us. If you access our services from outside Germany, you should check that access to our services is lawful in the area in which you are located.
We may stop providing you the Services, subject to the provisions in force:
We offer consultation services through our digital healthcare tools, such as our virtual coaching tool.
We provide messages based on information we receive from you. These answers contain certain general medical information. However, the results of these services do not constitute medical advice, diagnosis or treatment. You are responsible for the use of these answers. We are not liable for any claims, loss, or damage arising from the use of those.
You should always consult with a qualified medical professional if you have any questions about your personal health and medical condition.
All services are currently offered in English.
More languages will be offered in the future.
When you answer the questions on the App, the information returned will be based on general health information and not on personal health advice given to you.
DO NOT USE OUR SERVICES IN CASE OF EMERGENCY, or if you have a medical condition that you know requires a physical examination. If you experience a medical emergency, please call the local emergency service in your area. If in Germany, dial: 112.
The use of our Virtual Coaching Services will be free of charge for a period of time.
The App contains software provided by third-parties and uses certain information you provide us with to operate. We design our Services, and the Platforms to keep your personal health information safe and secure.
If you use a wireless network to access the Platforms, we do not recommend the use of public Wi-Fi equipment. Instead, we suggest the use of a personal Wi-Fi connection, and that the wireless network be secured with WPA-2 security. We recommend that the device from which you access the Platforms is password protected, locked after a short period of inactivity, and protected with appropriate antivirus and anti-malware software. You may not use or expose the App or the Website to contamination by viruses or malicious software.
You shall not attempt to gain unauthorized access to the Services or Platforms. You need to download the App via our Website. Please do not install our App on a device whose operating system has been compromised or may compromise the security of your personal information.
If your browsers support WebApp, you would have no problem accessing our Holisticly app with an exception of Internet Explorer 9, 10 and 11. In order to avoid unnecessary difficulties, we recommend using browsers other than Internet Explorer.
If your browsers are PWA support (Progressive Web App), here are the lowest standards you should have
We try to ensure a high standard of bug-free display by using, for example, extensive testing. However, we can not guarantee that. If you experience any unintended difficulties, please inform us.
We take no responsibility for any improper functioning of the services due to the use of devices or browsers which do not meet the technical criteria.
From time to time you may receive App updates. We recommend that you always use the latest version of the App to benefit from the latest improvements. Depending on the update, you may not be able to use the Services until you have downloaded or streamed the latest version of the App and accepted all new terms and conditions.
Technical matters, such as data updates, repair of bugs and maintenance work, or security-related threats or problems affecting the infrastructure may require us to suspend our services to ensure their security and/or optimal operation.
We may not be able to provide our services if they are affected by events beyond our control. In case of such an event, we will notify you as soon as possible and take the steps we can reasonably take to minimise the disruption to our services. Keep in mind that we are not responsible for this.
We own the copyright and other intellectual property rights in the App, the Website, our Services and their content (“Holisticly IPR”).
You are not granted any right to use, and may not use, any of Holisticly’s Intellectual Property Rights other than as set out in these Terms and Conditions and subject to the following conditions:
We reserve the right to alter or revoke your license or your access to the Platform at any time and for any reason.
The App, Website, or a Service may contain links to other independent third-party websites (“Third Party Sites”). Unless expressly stated otherwise, Holisticly does not control, endorse or adopt any Third Party Content and has no responsibility for Third Party Content including material that may be misleading, incomplete, erroneous, offensive, indecent or otherwise objectionable in your jurisdiction.
If open-source software is included in the App, the terms of an open-sourced license may override some of the terms set forth in this section.
You acknowledge and agree that our provision of the necessary platform infrastructure and storage of end-user data for the Services is provided by SolaVieve Technologies GmbH through the Google Cloud. Notwithstanding anything to the contrary in these Terms, to the extent that the Services include services provided by Google, SolaVieve Technologies GmbH will pass on Google’s obligations regarding the use of Google Cloud for the Services, and SolaVieve Technologies GmbH. The only obligation regarding the use of Google Cloud with the Services is to enforce its rights against Google on behalf of SolaVieve and you. SolaVieve shall not be liable to you if SolaVieve is unable to obtain redress from Google.
In no event shall Holisticly be liable for any:
Our liability for the provision of the Services is regulated by the relevant provisions of law.
Our software and services are provided on an “as is” basis without any warranty of any kind.
Our Virtual Coaching services and information provided are informational and are not a substitute for the advice of health care professionals. The information is not intended to be used for medical diagnosis or treatment. Users accessing the information take full responsibility for the use of the information. We are not liable for any claims, loss, or damage arising from the use of the information.
You agree to indemnify us (including officers and employees) against any and all claims, liabilities, damages (actual and consequential), losses and expenses (including attorney ‘s fee) arising from or in any way related to any third party claims relating to your use of the services (including any actions taken by a third party using your account), and your violation of our Terms and Conditions.
Holisticly may terminate or modify any feature or part of the Platforms at any time without notice. We may also revise and update these Terms and Conditions at any time in its sole discretion by posting an updated Terms and Conditions on the Platforms and by informing you. All such changes to the Terms and Conditions are effective immediately when posted to the Platforms and apply to all access to and use of the Platforms thereafter. Your continued use of the Platform following the posting and information of such revised Terms and Conditions constitutes your acceptance and agreement to the changes which are binding on you.
If you have any questions, feedback or complaints, please contact us at the following email address: firstname.lastname@example.org. We will gladly try to resolve your situation as soon as possible.
By using the Platforms, you agree to these Terms and Conditions and to comply with all rules set out in these Terms and Conditions. Our Terms and Conditions will remain in effect while you use the Services.
We may suspend your access to Services or terminate your account with us if your use of the Services violates any of these Terms and Conditions.
We will only use your personal information as set out in the Data Protection Declaration (as amended from time to time) available here.